TRANSACTIONS - CREDIT CARD SAFETY
uses the latest encryption technology to keep your credit card
information safe. To further protect this information, we process
your credit card number on a server that isn't accessible from
When making a purchase at flagscity, you can choose to shop in
a secure mode using Netscape's SSL encryption -- the Internet
standard for secure transactions. Or, you can telephone or fax
your credit card information to us.
Your order information and purchase history are further protected
by a password you choose. If you forget your password, we will
first verify your identity, then send your password to the email
address listed in your flagscity account.
For more information about credit card security or our other
payment options, visit the "Placing an Order" section
in the Help Desk menu.
- 30-Day Money-Back Guarantee
We will not rent or sell your name, address, email address,
credit card information or personal information to any third
party without your permission. However, we must cooperate
fully should a situation arise where we are required by law
or legal process to provide information about a customer.
If you have purchased from our store or subscribed to one
of our newsletters, we may occasionally update you via email
of special opportunities. We may also contact you if you have
entered one of our contests or sweepstakes. If you choose
not to receive updates when you enter a contest or sweepstakes,
it will not affect your chances of winning.
To customize the information you wish to receive from us,
or to let us know you do not wish to receive email from us,
visit the Preferences
page located in My flagscity.
We may share non-personal, non-individual statistical or
demographic information in aggregate form with our marketing
partners, advertisers or other third-parties for research
purposes. In other words, we will not tell our marketing partners
that you purchased a specific product, but we may tell them
how many customers purchased that product.
If you have any questions regarding our privacy practices,
please email us at email@example.com.
flagscity uses the latest encryption technology and other methods
to protect your credit card information. You can place your
orders using Netscape's SSL encryption (the Internet standard
for secure transactions) or you can telephone or fax your
credit card information to us.
Your order information and purchase history are protected
by a password that you set. If you forget your password, we
will first verify your identity and then email your password
to the email address you have listed in your flagscity account.
For more information about credit card security or other
payment options, choose "Placing
an order" in the Help Desk menu.
Changes to our Policy
Our Policy is intended to provide you with the safest and
most secure shopping experience possible.
Since offerings and technologies change, we reserve the right
at any time without prior notice. If policy changes are substantial,
we will notify our customers via email. Please periodically
For your protection, all flagscity employees are required to
If you have any questions, or would like further clarification,
please contact our Customer Service department at firstname.lastname@example.org.
guarantee your satisfaction with all flagscity merchandise. You
may return items within
30 days of delivery for a full refund of the purchase price
(minus shipping and handling charges)..
availability and backorders
Please note... If you paid by check, flagscity will automatically
issue you a refund check upon receipt of your return. This check
will be mailed via the U.S. Postal Service to the billing address
listed in your flagscity account. If you would prefer store credit,
please contact flagscity's Customer
Damaged or defective items
If you receive a damaged or defective item, we will promptly
send you a replacement or issue you a full refund after you
have returned the damaged or defective product. You will not
be charged any additional shipping or handling fees for replacement
For more information about returns, please choose "Account
updates, cancellations, order changes and returns"
from the Help
Desk main menu.
We cannot guarantee that a title listed as "In stock"
will actually ship right away, as inventory can change significantly
from day to day. In rare cases, a title may be in stock when
you place your order, and sold out by the time your order
is processed. However, if an item that is marked "In
stock" in your Shopping Cart when you place your order
is sold out at the time your order is processed, we will ship
you the item for no extra charge when it becomes available.
Backorders (out of stock items)
Backordered merchandise includes items that are not currently
in stock. In most cases, these items are on order from the
manufacturers. In some cases, we are researching or waiting
for stock information from one or more of our suppliers.
You can check the status of your order at any time by visiting
your online Order History, located within My flagscity. Order
status is updated several times per week.
flagscity will make every effort to get the item(s) back in
stock as soon as possible. If we haven't been able to locate
and ship the item(s) to you in 30 days, an order status email
will be sent to you.
If for any reason we determine that a backordered item is
no longer available, we will cancel the item from your order,
notify you immediately via email, and delete the item from
Note: we will never charge your credit card until the item
ships. Your credit card needs no adjustment upon order cancellation.
If you paid by check or money order and have cancelled your
order, flagscity will automatically issue you a refund check.
This check will be mailed via the U.S. Postal Service to the
billing address listed in your flagscity account. If you would
prefer store credit, please contact flagscity's Customer
Some import items will arrive without plastic shrink wrap,
due to the standard music manufacturing processes in their
country of origin. We guarantee that unwrapped imports are
new items and have not been used or re-sold.
Items are covered by our 30 day unconditional money-back guarantee.
If you need to return a product you have purchased from flagscity,
please use the Contact flagscity
page to request return instructions. In your message,
be sure to include your name, order number, item(s) you wish
to return, the reason for the return and your telephone number.
A Customer Service representative will contact you with instructions.
Other payment methods
If you choose to provide us with your credit card information
via fax or telephone, or if you pay by check or money order,
we will send you an email when your order has been processed.
Please note... If you choose to pay by check, flagscity
will hold your payment for 10 days before releasing your order.
If you paid by credit card, a credit will automatically be
issued to the original credit card used for this purchase.
If you paid by check or money order, flagscity will automatically
issue you a refund check. If you would prefer store credit,
please contact flagscity's Customer
you order a Gift Certificate, you will be asked to create a
flagscity shopping account (or sign in to your existing account).
The information you provide when creating your account should
be your name and address, not the name and address
of the recipient. The recipient will create his or her own new
account (or sign in to their existing account) when they redeem
the Gift Certificate.
It is important that you provide your email address and telephone
number when you create your account so that we may contact you
in the unlikely event that there are any problems processing
or delivering the Gift Certificate.
flagscity Gift Certificates are not sent through the mail; they
are emailed to the recipient within one business day after we
receive payment, or on the day you select if you choose a later
delivery date. The recipient must have email and access to the
Web in order to receive and redeem the Gift Certificate email.
If the recipient's initial order total is less than the value
of the Gift Certificate, the remaining credit will be held in
the recipient's flagscity shopping account and will be available
the next time they place an order from that account.
Gift Certificates are in U.S. dollars. They are not refundable
and are valid for a period of one year after the date of purchase
unless otherwise specified.
to the flagscity Web site provided by flagscity. The following terms
and conditions and any other policies, rules, or guidelines
posted by flagscity on this site govern your use of this site.
IF YOU VISIT OR SHOP AT THIS SITE, YOU ACCEPT THESE TERMS AND
CONDITIONS. Please read these Terms and Conditions carefully
before using this site or purchasing any of the products or
using any of the services available on or through it. These
Terms and Conditions may be changed in the future without notice
to you so please check back from time to time. Your continued
use of this site after such changes constitutes your acceptance
of the new Terms and Conditions.
Use of this Site.
flagscity grants you a limited license to access and make personal
use of this site and not to download (other than page caching)
or modify it, or any portion of it, except with express written
consent of flagscity. This license does not include any resale
or commercial use of this site or its contents; any collection
and use of any product listings, descriptions, or prices;
any derivative use of this Site or its contents; any downloading
or copying of account information for the benefit of another
merchant; or any use of data mining, robots, or similar data
gathering and extraction tools without express written consent
of flagscity. This Site or any portion of this Site may not
be reproduced, duplicated, copied, sold, resold, visited,
or otherwise exploited for any commercial purpose without
express written consent of flagscity. You may not frame or utilize
framing techniques to enclose any trademark, logo, or other
proprietary information (including images, text, page layout,
or form) of flagscity without express written consent. You may
not use any meta tags or any other "hidden text"
utilizing flagscity's name or trademarks without the express
written consent of flagscity. Any unauthorized use terminates
the permission or license granted by flagscity. You are granted
a limited, revocable, and nonexclusive right to create a hyperlink
to the home page of flagscity so long as the link does not portray
flagscity or its products or services in a false, misleading,
derogatory, or otherwise offensive matter. You may not use
any flagscity logo or other proprietary graphic or trademark
as part of the link without express written permission.
All content included on this Site, such as text, graphics,
logos, button icons, images, audio clips, digital downloads,
data compilations, and software ("Content"), is
the property of flagscity or our suppliers, sponsors, licensors
or affiliates (collectively, "Business Partners"),
and is protected by United States and international copyright
law, trademark law, and trade secret law, as well as other
state, federal and international laws and regulations. We
own a copyright in this Site as a collective work and/or compilation,
and in the selection, coordination and arrangement of the
Content. Except as expressly provided in these Terms and Conditions,
neither we nor our Business Partners grant any rights to you
under any patents, copyrights, trademarks or trade secret
information. You understand that by using the Site, you may
be exposed to Content that is offensive, indecent or objectionable
to you. Under no circumstances will flagscity be liable in any
way for any Content, including, but not limited to, for any
errors or omissions in any Content, or for any loss or damage
of any kind incurred as a result of the use of any Content
made available via the Site. You agree that you must evaluate,
and bear all risks associated with, the use of any Content,
including any reliance on the accuracy, completeness, or usefulness
of such Content.
We believe strongly in protecting user privacy. Therefore,
about how we use and collect personal information from users
of this Site.
Maintenance and Responsibility.
If you wish to purchase any products or use the services
on this Site, you must open an account with us and/or provide
the required information to us. By entering any information
on this Site, you represent and warrant that: (i) you are
at least 18 years of age; (ii) you are using your actual identity;
(iii) you have provided only true, accurate, current and complete
information; and (iv) you will maintain and promptly update
the information that you provide to keep it true, accurate,
current and complete.
You are responsible for maintaining the confidentiality of
your account and its password, as well as for all activities
that occur under your password or account. flagscity cannot
and will not be liable for any loss or damage arising from
your failure to comply with these obligations.
If you wish to cancel a username or password, or if you become
aware of any loss, theft or unauthorized use of a username
or password, please notify us immediately. We reserve the
right to delete or change any username or password at any
time and for any reason.
You or we may suspend or terminate your account or your use
of this Site at any time, for any reason or for no reason
at all. You are personally liable for any orders that you
place or charges that you incur prior to termination. We reserve
the right to change, suspend, or discontinue all or any aspects
of this Site at any time without prior notice.
PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED
ON THIS SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. The listing,
description of, or reference to, a product or service on this
Site does not imply that the product or service is presently
available or that we endorse that product or service. In the
event a product or service is listed at an incorrect price
due to a typographical error or error in pricing information
received from a supplier, we shall have the right to refuse
or cancel any order placed for such product or service at
the incorrect price, even if the order has been confirmed
and/or your credit card has been charged. If your credit card
has already been charged for the purchase and your order is
canceled, we shall promptly issue a credit to your credit
card account in the amount of the incorrect price.
Order Acceptance. Your receipt of an electronic or
other form of order confirmation does not signify our acceptance
of your order, nor does it constitute confirmation of our
offer to sell. We reserve the right at any time after receipt
of your order to accept or decline your order for any reason
or for no reason at all. We reserve the right at any time
after receipt of your order, without prior notice to you,
to supply less than the quantity you ordered of any product
Restrictions. Not all products and services listed
on this Site may be available for sale or delivery in every
area. All orders of products or services are subject to prevailing
law, including, as appropriate, export and import regulations
and boycotting restrictions, if any, imposed by governing
bodies having jurisdiction over such orders, products or services.
Many states and localities have laws, codes and regulations
("Codes") governing the sale, construction, installation
or use of products for certain purposes. You understand and
acknowledge that we do not guarantee compliance with such
Codes and are not responsible for how a product is installed
or used, a product's suitability for your intended use, or
for a product's compliance with any such Codes. You should
contact the manufacturer for additional information about
a product's specifications. You assume all responsibility
for compliance with applicable Codes.
You understand that all information, data, text, software,
music, sound, photographs, graphics, video, messages or other
materials ("User Content"), whether publicly posted
or privately transmitted, is the sole responsibility of the
person from which such User Content originated. This means
that you, and not flagscity, are entirely responsible for all
User Content that you upload, post, email, transmit or otherwise
make available via the Site. flagscity does not control the
User Content posted via the Site and, as such, does not guarantee
the accuracy, integrity or quality of such User Content. You
understand that by using the Site, you may be exposed to User
Content that is offensive, indecent or objectionable to you.
Under no circumstances will flagscity be liable in any way for
any User Content, including, but not limited to, for any errors
or omissions in any User Content, or for any loss or damage
of any kind incurred as a result of the use of any User Content
posted, emailed, transmitted or otherwise made available via
You agree not to use the Site to:
a. upload, post, email, transmit or otherwise make
available any User Content that is unlawful, harmful, threatening,
abusive, harassing, tortious, defamatory, vulgar, obscene,
libelous, invasive of another's privacy, hateful, or racially,
ethnically or otherwise objectionable;
b. harm minors in any way;
c. impersonate any person or entity, including,
but not limited to, a flagscity representative, forum leader,
guide or host, or falsely state or otherwise misrepresent
your affiliation with a person or entity;
d. forge headers or otherwise manipulate identifiers
in order to disguise the origin of any Content transmitted
through the Site;
e. upload, post, email, transmit or otherwise
make available any Content that you do not have a right
to make available under any law or under contractual or
fiduciary relationships (such as inside information, proprietary
and confidential information learned or disclosed as part
of employment relationships or under nondisclosure agreements);
f. upload, post, email, transmit or otherwise
make available any Content that infringes any patent, trademark,
trade secret, copyright or other proprietary rights ("Rights")
of any party;
g. upload, post, email, transmit or otherwise
make available any unsolicited or unauthorized advertising,
promotional materials, "junk mail," "spam,"
"chain letters," "pyramid schemes,"
or any other form of solicitation;
h. upload, post, email, transmit or otherwise
make available any material that contains software viruses
or any other computer code, files or programs designed to
interrupt, destroy or limit the functionality of any computer
software or hardware or telecommunications equipment;
i. interfere with or disrupt the Site or servers
or networks connected to the Site, or disobey any requirements,
procedures, policies or regulations of networks connected
to the Site;
j. intentionally or unintentionally violate
any applicable local, state, national or international law;
k. "stalk" or otherwise harass another;
l. collect or store personal data about other
You acknowledge that flagscity does not pre-screen User Content,
but that flagscity and its designees shall have the right (but
not the obligation) in their sole discretion to refuse or
remove any User Content that is available via the Site. Without
limiting the foregoing, flagscity and its designees shall have
the right to remove any User Content that violates these Terms
and Conditions or is otherwise objectionable. You agree that
you must evaluate, and bear all risks associated with, the
use of any User Content, including any reliance on the accuracy,
completeness, or usefulness of such User Content.
We welcome feedback, suggestions and ideas about this Site
and our services and how to improve them. However, all User
Content, feedback, suggestions, ideas, concepts, comments,
illustrations, Site postings and other materials that you
disclose or offer to us on or in connection with this Site
("Submissions") are submitted without any restrictions
or expectation of confidentiality. You agree that we shall
exclusively own, and you hereby assign to us without compensation
or further obligation, all rights now known or hereafter existing
to the Submissions of every kind and nature throughout the
universe. You further agree that we shall be entitled to unrestricted
use of the Submissions for any purpose whatsoever, commercial
or otherwise, without compensation to you, including the right
to use, reproduce, publish, transmit, publicly perform or
display, translate, create derivative works from, or otherwise
communicate to the public the Submissions on the Site or elsewhere.
You shall not assert any proprietary right or moral right
of any kind with respect to any Submissions.
We, in our sole discretion, may post the advertisements or
other materials of third parties on this Site. Your correspondence
or any other transaction with advertisers found on this Site
is solely between you and such advertisers. You agree that
we shall not be responsible for any loss or damage of any
sort incurred as a result of any such dealings or as a result
of the presence of such advertisements on this Site. Moreover,
we shall not be responsible or liable for the statements or
conduct of any such advertisers on this Site.
We make no claims or representations regarding the quality,
content, nature or reliability of sites accessible by hyperlink
from this Site or sites linking to this Site, and we accept
no responsibility in connection therewith. Any linked sites
are not under our control, and we are not responsible for
the content of any linked site or any link contained in a
linked site, or for any review, changes or updates to any
such sites. Any linked sites are provided to you only as a
convenience. The inclusion of any link does not imply affiliation,
endorsement or adoption by us of the linked site or any information
contained therein. When leaving this Site, you should be aware
that our terms and policies may no longer govern, and, therefore,
you should review the applicable terms, conditions and policies,
including privacy and data-gathering practices, of each linked
Property Infringement Complaints.
It is flagscity's strict policy to respect the intellectual
property rights of others. If you believe that your intellectual
property has been infringed upon, please provide us with the
1. a description of the intellectual property that
you claim has been infringed as well as an explanation as
to why you believe in good faith that the disputed use is
not authorized by the intellectual property owner, its agent,
or the law;
2. the location on the Site of the material
that you claim is infringing;
3. your address, telephone number, and email
4. a statement signed by you, made under penalty
of perjury, that the above information in your notice is
accurate and that you are the intellectual property owner
or authorized to act on the intellectual property owner's
Send by email to:
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RISK. THIS SITE, AND ANY CONTENT AVAILABLE ON THIS SITE, ARE
PROVIDED ON AN "AS-IS" AND "AS AVAILABLE"
BASIS. NEITHER WE NOR ANY OF OUR BUSINESS PARTNERS REPRESENT
OR WARRANT THAT THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE,
THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THIS SITE
IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; NOR DO WE
OR THEY MAKE ANY REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY,
RELIABILITY, CURRENCY, QUALITY, PERFORMANCE OR SUITABILITY
OF THIS SITE OR ANY CONTENT AVAILABLE ON THIS SITE. PRODUCT
COMPARISONS DO NOT IMPLY THAT ALL PRODUCTS COMPARED ARE AVAILABLE,
OR IN THE CASE OF FUNCTIONAL EQUIVALENCY, THAT PERFORMANCE
OR OTHER CHARACTERISTICS ARE EXACTLY COMPARABLE.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND
EACH OF OUR BUSINESS PARTNERS DISCLAIM ALL WARRANTIES OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, WITH RESPECT
TO THIS SITE OR ANY CONTENT AVAILABLE ON THIS SITE.
ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS SITE
ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE
MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS. TO THE FULLEST
EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, WITH RESPECT TO PRODUCTS AND SERVICES
LISTED OR PURCHASED ON OR THROUGH THIS SITE.
WE DISCLAIM ANY AND ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE,
CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE,
PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE
WITH ANY CODES, OR MISAPPLICATION. WE MAKE NO WARRANTIES TO
THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS
WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT.
IN THE EVENT OF ANY PROBLEM WITH THIS SITE OR ANY CONTENT,
YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS SITE.
IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES
THAT YOU HAVE PURCHASED ON OR THROUGH THIS SITE, YOU AGREE
THAT YOUR REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH
PRODUCTS OR THE SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH
SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, RETURN AND REFUND
POLICIES, AND THAT WE HAVE NO LIABILITY TO YOU.
UNDER NO CIRCUMSTANCES SHALL WE OR ANY OF OUR BUSINESS PARTNERS,
OR ANY OF OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS,
EMPLOYEES, AGENTS OR REPRESENTATIVES, OR ANY OTHER PARTY INVOLVED
IN CREATING, PRODUCING, TRANSMITTING OR DISTRIBUTING THIS
SITE OR ANY PART THEREOF, BE LIABLE FOR ANY PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES ARISING
FROM OR IN CONNECTION WITH THIS SITE OR ANY CONTENT, PRODUCTS
OR SERVICES MADE AVAILABLE OR LISTED ON IT, WHETHER UNDER
A THEORY OF BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY
OR OTHERWISE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.
SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THE EVENT THE FOREGOING
LIMITATION OF LIABILITY IS HELD TO BE UNENFORCEABLE FOR ANY
REASON, THEN OUR MAXIMUM LIABILITY FOR ANY OF THE FOREGOING
TYPES OF DAMAGES SHALL BE LIMITED TO THE AMOUNT THAT WE RECEIVE
FOR THE TRANSACTION THAT GAVE RISE TO THE CLAIM.
You agree to indemnify and hold us harmless from any claim,
action, demand, loss or damages (including attorneys' fees)
arising out of or related to your use of this Site, any purchases
you make on or through this Site, Content you post or transmit
on this Site, any violation of these Terms and Conditions
by you, or any violation of any rights of any person or entity
These Terms and Conditions and any other policies, rules
or guidelines posted by flagscity on this Site and incorporated
herein by reference constitute the sole agreement between
you and us relating to your use of this Site and the subject
matter hereof, and no representations, statements or inducements,
oral or written, not contained in these Terms and Conditions
shall bind either of us. Any of these Terms and Conditions
which are determined to be invalid or unenforceable in any
jurisdiction shall be ineffective to the extent of such invalidity
or unenforceability in such jurisdiction, without rendering
invalid or unenforceable any of the remaining Terms and Conditions
or affecting the validity or enforceability of these Terms
and Conditions in any other jurisdiction. No waiver by us
of any right under these Terms and Conditions will be deemed
to be either a waiver of any other right or provision or a
waiver of that same right or provision at any other time.
You may not assign, transfer or delegate your rights or obligations
hereunder, in whole or in part, without our prior written
consent. These Terms and Conditions shall be binding upon
and inure to the benefit of each of us and our respective
successors and permitted assigns.
Any action or claim against us must be brought within one
year following the date on which the claim first accrued or
shall be deemed forever waived. We reserve all rights not
expressly granted herein.
A printed version of these Terms and Conditions and of any
related notice given in electronic form shall be admissible
in judicial or administrative proceedings based upon or relating
to these Terms and Conditions to the same extent and subject
to the same conditions as other business documents and records
originally generated and maintained in printed form.
If you have any questions regarding this Site or any requests
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us an email .